With m-Omulimisa, farmers can use their phones to ask questions in languages that they understand and receive comprehendible feedback from extension officers in the region via text messages. Farmers have to register when they use the platform for the first time. To register, they input their district, sub-county, and full name. They also type in a language keyword to indicate which language they use. To ask a question, farmers begin a text message with their specified language keyword. Then, they type their questions in the text, and send them to 8228. Upon sending the query, the text messages are instantly delivered to a web-based platform. Registered extension officers then check and respond directly to the questions on the platform. The answers are then sent back instantly to the farmers’ phones.